Giving sincere and thoughtful feedback is one of the most powerful ways to continuously improve your team. Here are our notes on giving feedback effectively.
// BENEFITS OF FEEDBACK
Feedback is a gift! Don’t be afraid to give it out, and welcome it when you receive it. Feedback:
- Helps people grow and develop
- Builds trust within teams
- Strengthens team culture
- Increases team productivity and happiness
// GROUNDWORK FOR FEEDBACK
- It’s your responsibility to request feedback from those around you
- You should aim to give out as much positive feedback as constructive feedback
- The best feedback often comes when you both genuinely care for someone as well as challenge them directly to improve
// HOW TO GIVE FEEDBACK
Use this framework for giving feedback: C.O.I.N.
- Context: Describe the specific situation you want to discuss
- Observations: State what happened. Keep to the facts
- Impact: Explain the impact that this behaviour had on you, those around you, and the situation. Let the receiver ask questions to clarify things if necessary.
- Next steps: Discuss ways to improve things, and come prepared with a suggested solution
C.O.I.N. … because feedback is valuable! 😉
// FEEDBACK TIPS
- When: Real-time is best. 20-30 min every 3 weeks is a good place to start.
- How: Keep updated notes on positive things and things to improve. Spend 15 mins preparing for the chat before it happens.
- Where: Make sure you have your feedback conversation at the right place and time: go for a walk or find a cafe. If the situation gets too emotional, take a break and revisit the conversation the next day